Refund policy

The following terms apply to any product you have purchased from Us.

Interpretation and Definitions


Words whose initial letter is capitalized have defined meanings under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural. span>


For the purposes of this Returns and Refunds Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to the FILION BRAND.

  • Goods means items offered for sale on the Service.

  • Orders mean a request by you to purchase Goods from us.

  • Service refers to the website.

  • The website refers to FILION BRAND, accessible from < /span>

  • You means the person accessing or using the Service, or the company or other legal entity in name of which such person accesses or uses the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your order within 14 days without giving any reason to do so.

The term to cancel an Order is 14 days from the date on which you received the Merchandise or on which a third party designated by you, other than the carrier, takes possession of the delivered product. span>

To exercise your right to cancel, you must inform us of your decision by means of a clear statement. You can inform us of your decision through:

  • By email:

We will refund you no later than 14 days from the day we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fee for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please ensure that:

  • Goods were purchased in the last 14 days
  • The products are in the original packaging.
  • By email: